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C_C4H520_02 SAP Certified Application Associate - SAP Field Service Management 2005 Free Practice Exam Questions (2025 Updated)

Prepare effectively for your SAP C_C4H520_02 SAP Certified Application Associate - SAP Field Service Management 2005 certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 80 questions

You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?

A.

Click on the navigation icon within the home page.

B.

Click on the navigation icon within the service call.

C.

Click on the navigation icon within the activity.

D.

Click on the navigation icon within the equipment.

Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

Field Service Performance Dashboard

B.

Field Service Smartforms and Feedback

C.

Field Service Capacity Overview

D.

Field Service Checkout Report

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

A.

You must have Moment-Sets defined for equipment.

B.

You must have auto-release of assignments.

C.

You must have equipment records against your account.

D.

You must have business rules configured.

E.

You must have a portal user account.

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

A.

Video chat

B.

No touch

C.

E-mail interaction

D.

High touch

Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.

A.

Item

B.

Service call

C.

Service contract

D.

Smartform

E.

Equipment

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

A.

Set the service call to Technically Completed.

B.

Set the service call to Finished.

C.

Release the assignment.

D.

Perform the activity checkout.

Which of the following is a mandatory field when you create a Smartform template?

A.

Version

B.

Label

C.

Description

D.

Category

Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.

A.

Object type

B.

Permissions

C.

Variables

D.

Actions

E.

Conditions

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

A.

Perform system monitoring.

B.

Define service workflows.

C.

Edit Smartform templates.

D.

Maintain session configuration.

How can a developer update a record in SAP Field Service Management through the API?

A.

Using a REST-based service

B.

Using an RFC-enabled service

C.

Using an OData service

D.

Using a SOAP-based service

What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

A.

Notification

B.

Frequency

C.

Condition

D.

Order

What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this question.

A.

It is used to hide a Smartform from the mobile device.

B.

It is used to change Smartform mode from development to active.

C.

It is used to hide specific chapters.

D.

It is used to hide specific elements.

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

A.

Booking material for a specific service call and defined location

B.

Defining which material the customer needs to purchase before the technician can start the work

C.

Organizing spare parts to be taken to the physical location of the job

D.

Reserving material that has already been used for previous services

You want to retrieve data from the system using the query API. In which format will you receive the response?

A.

HTML

B.

Text

C.

XML

D.

JSON

What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this question.

A.

Enter value list mappings for product types.

B.

Check the list of the existing known limitations.

C.

Ensure that the SAP Field Service Management system version is supported.

D.

Maintain code list mappings for service call types.

E.

Validate the RFC destination and IDoc setup.

What is one of the main use cases for a Smartform?

A.

Provide smart progress feedback to the dispatcher.

B.

Generate a list of service team availability.

C.

Capture customer feedback.

D.

Provide a script for service execution.

How are labels used within the Smartforms and Feedback module?

A.

To act as a reference for generating a Smartform report

B.

To add a label to be used as reference by the field engineer

C.

To filter the list of Smartforms

D.

To identify the elements in the Smartform

How would a field service technician update the service assignment status?

A.

By opening the service assignments

B.

By setting the relevant workflow step

C.

By navigating to the address on the service assignments

D.

By adding a checklist

You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

A.

Use a checklist.

B.

Use a workflow.

C.

Use a filter.

D.

Use a business rule.

How can you translate a Smartform?

A.

Select the translation language within the designer.

B.

Export it to XML, translate, and upload.

C.

Download it to Microsoft Word, translate, and then upload.

D.

Maintain the translation of the Smartform in the company settings.

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Total 80 questions
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